crickex log's Privacy Policy
Your personal information is very important to us. This policy describes how we collect, store, and protect your data.
This privacy policy applies to all users of the crickex log platform. By using our services, you are considered to have accepted the terms of this policy. For general information about us, you can read the About Us page.
Scope of Data Collection
crickex log collects certain specific information from users in order to operate its services properly. This data collection is entirely voluntary and is carried out for the purpose of improving service quality. The categories listed below clearly describe what type of information is collected.
1.1 Registration Information
When opening an account, the information we collect includes:
- Full name and date of birth (for age verification — the service is for ages 21+ only)
- Mobile number and email address
- Chosen username and encrypted password
- National ID card or equivalent government-issued ID details (where identity verification is required)
1.2 Financial Information
To facilitate deposits and withdrawals, we process payment-related information. This includes mobile numbers linked to bKash, Nagad, or Rocket accounts, and the account details required for bank transfers. Full financial card numbers or bank passwords are never stored on our servers under any circumstances.
1.3 Usage Information
Session duration on the platform, pages visited, types of games played, and sample data related to betting activity are logged automatically. This information is used to improve service quality and user experience.
1.4 Technical Information
General information about IP address, browser type and version, operating system, and device is collected for security and fraud prevention purposes.
Purpose of Data Use
crickex log uses collected data only for specific and lawful purposes. Misuse or unauthorised commercial use of data is strictly prohibited.
2.1 Service Operations
Data is used for creating, verifying, and maintaining accounts; processing transactions; managing gaming activity; and providing technical support.
2.2 Security and Compliance
Data is used for fraud detection, prevention of multiple accounts, age verification, and enforcement of responsible gaming policies. Our detailed responsible gaming guidelines can be found in the Responsible Gaming section.
2.3 Service Improvement
Analysing usage patterns to improve platform functionality and usability, plan new features, and resolve technical issues.
2.4 Communication
Contact information is used to send important service-related notifications, account security alerts, and technical updates. For marketing communications, users may withdraw consent at any time.
Data Storage and Security
crickex log has adopted modern technical measures to protect user data. Our servers are secured with SSL encryption and all data transfers are conducted through encrypted channels.
3.1 Technical Security Measures
- Use of 256-bit SSL/TLS encryption technology
- Passwords are stored using strong hashing algorithms — never stored in plain readable form
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems are active
- Data access is limited to a restricted number of staff, with role-based permission controls
3.2 Data Retention Period
Data is retained while the account is active. After an account is closed, transaction records may be retained for a set period to meet legal obligations and dispute resolution requirements. After the set period, data is securely deleted or anonymised.
3.3 Third-Party Security
Payment processors (such as bKash, Nagad, Rocket) follow their own security standards. crickex log is not responsible for those parties' own security measures, but works only with trusted and recognised service providers.
Sharing Data with Third Parties
crickex log does not sell or transfer users' personal data to third parties for unauthorised purposes under any circumstances. However, data may be shared in a limited way in specific situations.
4.1 Service Providers
Companies engaged for payment processing, technology infrastructure, and customer service may access the minimum data necessary to perform their services. These companies are contractually bound to maintain confidentiality.
4.2 Legal Obligations
Relevant data may be provided to authorities in response to court orders, formal requests from law enforcement agencies, or mandatory legal processes. In such cases, we will attempt to notify the user where legally possible.
4.3 Business Changes
In the event of a change of ownership, merger, or acquisition, user data may be transferred as part of the assets. Users will be given advance notice in such cases, and the new party will also be bound to comply with this privacy policy.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the crickex log website. These technologies are essential for session management and remembering user preferences.
5.1 Essential Cookies
These cookies are necessary for maintaining login sessions, temporarily storing form data, and managing security tokens. Without them the platform does not function properly, and there is no option to disable them.
5.2 Functionality Cookies
These cookies are used to remember language preferences, display settings, and information from previous sessions. They make the user experience more convenient.
5.3 Analytics Cookies
Used to measure page view counts, session duration, and general user behaviour. This data is analysed in aggregated and anonymised form. These cookies can be disabled by changing browser settings, though doing so may limit some parts of the service.
User Rights
crickex log gives users reasonable control over their personal data. Contact the support section to exercise the rights described below.
6.1 Right to View and Correct Data
Any user may request to view the data stored in their account and to correct inaccurate information. Basic information can be updated directly from the profile section; changing verified information requires contacting the support team.
6.2 Right to Request Data Deletion
Upon requesting account closure, remaining data will be securely deleted after fulfilling legal obligations. Financial transaction records must be retained for a set period, which means complete deletion is not possible due to legal requirements.
6.3 Right to Object to Processing
Users have the right to object to marketing communications and certain types of data processing. These preferences can be changed through the settings section or via the support team.
6.4 Data Portability
A request can be made to receive specific data in a structured and readable format, which our support team will provide within a reasonable time.
Protection of Minors' Data
All services of crickex log are strictly for persons aged 21 and above. We do not knowingly collect, store, or process the personal data of any minor.
An age verification mechanism is in place at registration. If it becomes known that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
International Data Transfers
Our server infrastructure may be located in various geographical locations. Even when data is transferred internationally, the protection standards described in this privacy policy apply in all cases.
When transferring data to third countries, the necessary legal safeguards are ensured, such as data processing agreements and recognised security frameworks.
Policy Changes and Updates
crickex log reserves the right to update this privacy policy from time to time. For significant changes, a notice will be sent to the registered email or mobile number.
After each update, the "Last updated" date at the top of the page will change. Continued use of the service after a change is considered acceptance of the revised policy. You are advised to check this page regularly.
To learn about other terms of our service, read the Terms and Conditions section, which details user rights and responsibilities.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are available seven days a week, twenty-four hours a day in Bangla and English.
- Live Chat: Instant support is available through the live chat button on any page of the platform
- Email: [email protected]
When sending a privacy-related request, write "Privacy Request" in the subject line so it can be directed to the right team quickly.